Company Name: Amazon (India) Pvt. Ltd.
Designation: Customer Service Associate
Job Location: Hyderabad / Secunderabad
Walk-in Date: Friday, April 24, 2015 from 10 AM to 3 PM
Eligibility:
Minimum
qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Skill Required:
Communication Skills
Excellent
communications skills (Written and verbal)
Ability to
communicate correctly and clearly with all customers
Excellent
documentation skills
Good
comprehension skills-- ability to clearly understand and state the issues
customers present
Ability to
concentrate follow customer issue without distraction to resolution
Good composition
skills-- ability to compose a grammatically correct, concise, and accurate
written response
Work successfully
in a team environment as well as independently
Computer
knowledge/ Skills
Ability to use a desktop computer system
Familiarity with
Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing
skills
Demonstrable
understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an
ability to successfully navigate websites
Demonstrates a
proficient knowledge of email applications
Demonstrates an
ability to learn in various media
Ability to
successfully adapt to changes in their environment
Customer Focus
Excellent
customer service skills, including maintaining focus on the customer issue
amidst a bustling, fast-paced environment
Ability to
empathize with and prioritize customer needs
Demonstrable
interpersonal skills with a diverse customer base
Demonstrable
conflict resolution, negotiating, and de-escalation skills
Demonstrate
ownership to resolve challenging customer issues, escalating when necessary
Ability to
determine customer needs and provide appropriate solutions
Maintain regular
and reliable attendance, including daily schedule as assigned
Flexible with
working schedule; may be expected to work weekends, holidays and events
Ability to work
overtime as dictated by business need; as much as 60 hours a week, most often
occurring in the weeks surrounding the Christmas holiday season
Problem Solving
Skills
Effective problem
solving skills including decision making, time management & immediate
prioritization of tasks as assigned
Ability to
approach problems logically & rationally
Action oriented
and self-disciplined
Organized and
detail oriented
Ability to
quickly & effectively prioritize work time in various departments to meet
business need
Ability to
maintain composure in highly escalated situations
Qualified
candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for
excellent customer service
Experience: Fresher
/ Experienced (0 to 5 Years)
Salary Offered: INR 2,00,000 -
3,50,000 P.A
Contact Person: Vikas
Address for Walk-in:
Raheja Mind space,
Building
No:9,10th floor, Opp to Westin Hotel,
Hi-Tech City,Hyderabad
Please carry resume, passport size photograph and one ID
proof for interviews.
Note: Candidates applied in the last 6 months, can ignore
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