Eligibility: B.E / B.Tech
Company Name: IGATE
Designation: Systems Engineer
Last Date: ASAP
Job Location: Noida
No of Openings: 20
Eligibility:
→ Fresher’s with
Graduation in BE/ B.Tech can apply passed out in 2013 or 2014 only.
→ Should possess
60% and above throughout academics
→ Good written and
oral communication skills are required
→ Certifications
like MCSE/CCNA /PMI/ITIL are preferred
→ Basic computing
skills
→ Willing to work
in night shifts
→ Willing to sign 2
years of Service agreement
→ Maximum 1 year of
experience in an international call center can also apply with above said
qualifications only
Experience: Fresher / Experienced (0 to 1 year)
Job Description:
→ Should have
excellent communication and English speaking skills
→ Knowledge of
basic computer operations.
→ Courteous with
strong customer service orientation.
→ Dependable with
proficient attention to detail.
→ Good listening
and responding skills.
→ Should be
willing to take up challenges and go extra mile to perform work responsibilities
→ Should have
great interpersonal skills and ability to perform under pressure
→ Should have
experience in a Technical call center / ISP Help Desk / Technical Help Desk.
→ Provide
best-in-class customer service, problem resolution and technical
troubleshooting to customer queries over the voice based phone service.
→ Support
customers across Telecommunication, Financial Services, Healthcare, and
Technology vertical.
→ Troubleshoot
customer issues related to internet broadband, cable, DTH, modem, router,
mobile handset etc.
→ Meet customer
requirements through first contact resolution.
→ Clarify
customer requirements; probe for and confirm understanding of requirements or
problem.
→ Greet customers
in a courteous, friendly, and professional manner using agreed upon procedures.
→ Listen
attentively to customer needs and concerns; demonstrate empathy.
→ Confirm
customer understanding of the solution and provide additional customer
education as needed.
→ Prepare complete
and accurate work and update customer file.
For More Details and Registration Link ClickHere
Company Website: www.igate.com/
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