IBM pool Campus drive for Fresher’s: 2013, 2014, 2015 Pass outs for Faridabad location.

Event date: Saturday, March 28, 2015 at 9:30 AM

Eligibility: B.E/B.Tech, M.E/M.Tech, BCA, BBA, BSc, Any Graduate (10+2+3).

Company Name: IBM India Pvt. Ltd.

Designation: Technical Support Associate

Event Location: Faridabad

Event date: Saturday, March 28, 2015 at 9:30 AM

Eligibility:

B.E/B.Tech, M.E/M.Tech, BCA, BBA, BSc, Any Graduate (10+2+3).

2013, 2014, 2015 Pass outs (with no backlogs)

No Percentage cut off

Experience: Fresher / Experienced

Selection Process:

• Initial screening and assessment of communication skills (In Person)
• Voice & Accent assessment (Telephonic or In-Person)
• Technical Interview (Telephonic or In-Person)

Skill Required:

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.

 Mandatory Skills:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support – Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent customer service orientation
• Neutral accent

Job Description:

• Providing Technical support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements

 Documents to be carried for the event (original & one set of photocopies):

• Resume
• Education all year mark sheets for the highest degree attained / pursuing
• Education degree certificate (if course is completed)
• Government issued photo ID card
• If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
• Valid Indian work permit (if applicable)

Address for Walk-in:

Aravali College of Engineering & Management

Located near R Zone | Jasana -Tigaon road | Jasana | Faridabad | Haryana (IN)

Website: www.acem.edu.in

E: placement@acem.edu.in  | aravali.placement@gmail.com

Company Website: www.ibm.com